Privacy Policy

Data privacy is important to Blacksmith Applications, which includes Blacksmith Applications, Inc. and its affiliates (“Blacksmith Applications”). This Privacy Statement describes the personal information we collect about you as a visitor to our websites such as www.blacksmithapplications.com or other Blacksmith Applications websites that link to this Privacy Statement, how we use it, with whom we share it, and describes your choices regarding certain types of processing. If you have any questions regarding this Privacy Statement, please contact us.

By visiting our websites or providing us with your personal information, you consent to the collection, processing, and storage of your personal information as described in this Privacy Statement.

Information Collected

Blacksmith Applications collects, processes, and retains information about you when you visit our websites. You may choose to provide us with information, such as your name, email address, company information, street address, telephone number, or other information, to access protected information on our websites or so we can follow up with you after your visit. We may combine other publicly available information related to the organization from which you work for with the information that you provide to us. We may also use log files, cookies and similar technologies to collect information about the pages you view, links you click on, and other actions you may take when accessing our websites, services, or emails. For more information about our use of these technologies and how to control them, see our Cookies and Similar Technologies section below. We may collect and store this information and combine this information with other personal information you may have provided.

Customer Data

As part of Blacksmith Applications’ services, customers may load data into Blacksmith Applications servers. Blacksmith Applications will not share or distribute any such customer data except as provided in the contractual agreement between Blacksmith Applications and customer, or as may be required by law.

Use of Your Information

  • Blacksmith Applications uses the information we collect about you to:
  • Provide you with the Blacksmith Applications websites and any support you may request;
  • Respond to your inquiries or fulfill your requests; Diagnose website technical problems;
  • Send you information that we believe may be of interest to you, such as product announcements, newsletters, educational materials, and upcoming events;
  • Send you administrative information such as notices related to product, service, or policy changes;
  • Understand how our websites and services are being used;
  • Personalize your experience on our websites and present products or features that are tailored to your interests;
  • Prevent, detect, mitigate, and investigate fraudulent or illegal activity; and
  • As described to you when we collect the information.

Disclosure

Blacksmith Applications does not share, sell, rent, or trade personal information collected through its websites with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Statement. Blacksmith Applications may share information with third party service providers contracted to provide services on our behalf. These third party service providers may only use information we provide to them as requested and instructed by Blacksmith Applications.

Blacksmith Applications may offer solely or jointly with third parties, webinars, white paper downloads, or other services related to Blacksmith Applications offerings or services. We may share your contact information and product interest in these offering or services with third parties to communicate with you.

Blacksmith Applications may disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend our rights or property; (c) enforce the website Terms and Conditions; or (d) act to protect the interests of our users or others.

If Blacksmith Applications goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A prominent notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information.

Cookies and Similar Technologies

Cookies are small text files that our websites ask to place on your computer’s hard drive. If your browser is set to accept cookies, then your browser adds the text in a small file. We do not use cookies to read any other information on your computer’s hard drive. We use cookie technology to authenticate your access to various areas of our websites, understand your interests, help analyze web traffic, and tailor content to your preferences. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our websites may not function properly or at all.

We use web beacons or transparent GIF files, that may be included on our websites and messages, that are typically used in conjunction with cookies, to help us manage our online advertising and measure its effectiveness, identify our users, and analyze traffic. Web beacons may also assist us with understanding which advertisements are most effective by notifying us if webpages, emails, or ads have been viewed or clicked. The information that we collect by means of these technologies is anonymous.

We may also use other technologies like cookies and web beacons such as HTML5 Local Storage, local shared objects, tags, and scripts. These technologies are used for similar purposes as cookies and web beacons. These technologies can operate across all your browsers, and in some instances, will require additional steps beyond browser settings to manage their use and removal. We, and our third party partners use these technologies to provide certain features on our website, to display advertising based on your web browsing activities, and/or to store content information and preferences. Various browsers may offer their own management tools for removing these technologies.

Online Advertising

Some online advertising uses information collected about your web browsing behavior such as the pages you have visited or the searches you have made. This information may be used to display more relevant advertisements and content to you on the Blacksmith Applications website and non-Blacksmith Applications websites. This information may also be used to display Blacksmith Applications employment opportunities to you if, for example, you have visited our careers page. The information collected is linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising may come from Blacksmith Applications or through third party ad networks.

Data Processing

Personal information collected by Blacksmith Applications may be stored and processed in the United States or in any other country where Blacksmith Applications or its affiliates, subsidiaries or third party service providers maintain facilities. When you provide personal information to Blacksmith Applications, you consent to the processing and transfer of your information within the United States and around the world.

Third-Party Websites

This website contains links to other sites that Blacksmith Applications does not own or control and whose privacy practices may differ from those of Blacksmith Applications. Please be aware that Blacksmith Applications is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our websites. We recommend that you read the privacy statement of each website that collects personal information, as their privacy statement will govern any personal information you submit to those sites. This Privacy Statement applies only to information collected by Blacksmith Applications websites.

Blacksmith Applications Blog

On our websites, you may post comments or questions, for example on a blog. Some of these features allow you to provide your personal information and create a profile. Personal information you submit in these areas may be read, collected, and used by others who access them. You should only post personal information to online forums with the awareness that the information will be made available to others inside and outside of Blacksmith Applications (unless stated otherwise). These comments and discussions are moderated, and may be accessed or deleted for technical or other reasons. Any comments posted by individuals on an online forum, such as the Blacksmith Applications blog, are his or her own and should not be considered as reflecting the opinion of Blacksmith Applications.

Social Media Features and Widgets

Our websites include social media features, such as YouTube videos and widgets such as the Share this button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy statement of the company providing it.

Security

Blacksmith Applications employs industry standard security measures to ensure the security of information. However, the security of information transmitted through the Internet can never be guaranteed. Blacksmith Applications is not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of information. Users of our sites are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any Blacksmith Applications websites. In order to protect you and your information, Blacksmith Applications may suspend your use of a website, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure area of any Blacksmith Applications site is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

Opt-Out

If at any time after registering for information, your personal information changes or you change your mind about receiving information from us, send us a request specifying updated information or your new choice. Simply send your request to hello@blacksmithapplications.com or postal mail at the contact information listed below. Use the same email address if you do not wish to receive our newsletters.

Contact Us

If you have any questions regarding our Privacy Statement or if you need to update, change or remove information, you can do so by contacting hello@blacksmithapplications.com or by regular mail addressed to:

Blacksmith Applications, Inc.
60 Island Street
Lawrence, MA 01840

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us via the information above. We will respond to your request to access or delete your information within 30 days. We will retain and use your information as necessary to comply with our legal obligations,

Changes to this Privacy Statement

We reserve the right to change or update this Privacy Statement at any time. Changes to the Privacy Statement will be posted on this website and links to the Privacy Statement will indicate that the statement has been changed or updated. We encourage you to periodically review this Privacy Statement for any changes. For new users, changes or updates are effective upon posting. For existing users, changes or updates are effective 30 days after posting.

Last Updated: May 8, 2017